Canada Press

Today’s world is constantly changing, with each process characterized by the ever evolving market dynamics. Take note that all businesses are influenced by the changes in consumer and market behavior, and to survive, such business should be able to adapt to the transformations or they might end up bankrupt. That said, the role of business implementation consultants is vital to the survival of such companies, given that they understand the technicalities to the survival of such enterprises. Here is how business consulting services could add value to your small business:

Helps you tap expenses at the right time

Although you might opt to handle all your business matters personally, seeking an outside expert when faced with a sensitive and complex issue can be advantageous to ensure that your problems receive the right attention and that they are properly resolved. Also, it’s important to have quality management in place to act as a third eye on issues that need objectivity. It’s important in verifying that no mistakes are made in an important process, and this plays a huge role in the overall business performance improvement.

Small businesses can seek management consultants help in the development of utilization analysis that aids in the evaluation of the company’s exposure to risks, supply chain logistics, operation management, sales growth, and strategy processes. Given that you can only access such specialized expertise in a short period, engaging the services of such professionals will enable you to gain the expert knowledge your small enterprise needs.

Allows you to navigate the changing workloads

The important question small business owners need to ask themselves is whether they can ramp up their business and if that could work in providing efficient service delivery. Considering that without the necessary support to meet the constant increase in demand, you could end up disappointing your clients, and worst still, damage your business reputation. Seeking the help of business consultants in developing a workload analysis will enable you to meet any unexpected changes that present both risk and opportunity for your company as well as navigate the flow of supply and demand. Visit Carpedia International Ltd. to learn more information.

Growth for the future

It’s always in the best interest of small business to thrive in the long run, but not all of these businesses have a clear prospect of achieving their goal. With the help of business management consulting, you can gain knowledge and skill to help drive your small business on the path to success.

You should not have several devices in your office if you can use just one. Apart from performing more than one function, advanced business printers produce better quality materials and work a lot faster than older standalone models. Since unsuitable office printers can result in frustrating delays, low-quality productions, and costly downtime, choosing the right model is important regardless of whether you are a small business or large company.

Selecting the right printer for small business involves going for a model that has the right range of features to perform your operational requirements. Consider models that feature high-enough work rates for your business environment, low-enough running costs for your budget, and the connectivity to fit into your IT infrastructure seamlessly. To help you make the right decision, here are some key features to consider when buying business multifunction printers.


Network printers are best suited for office needs because they tie directly into the existing office network. You can, therefore, make a network printer available to every employee. Wired Ethernet and wireless connection are the two networking options currently available, and the most suitable will depend on your office infrastructure. For more information, there are additional resources available at XMA Business Solutions.

PC-free use

Most office printers come with PC-less features, and this allows you to print, fax, and copy without needing a computer. Lower overheads, easier installation, and reduced training are some of the advantages offered.


The main power behind a business multifunction device is its printing ability. To choose the right model from the different office printers currently available, you must consider your printing requirements in terms of color, input or output, capacity, quality, speed, duty cycle, and cost. For instance, a colour laser printer is known to produce high-resolution prints, which make this model the best choice for advertising firms.


Apart from being readily available, dedicated scanners could still be the preferred option for slide, film, or restoration jobs. However, multifunction printers provide both slide and negative film scans, as well as standard image and document scanning. Remember, 600 dpi is the minimum required resolution for office work.


Office photocopiers are the next logical step once you have combined printers with scanners. If the printer you settle on handles color, you will have a colored copier since all scanners do color. High-quality printers produce better copies at a faster rate.

Duplex printing

Offices need devices that can print on both sides automatically. Apart from helping you save on paper, such models can automate the creation of cards and pamphlets, mainly because they can print different sections. Unfortunately, unfamiliarity might lead to wastage due to confusion about the right way to feed paper.

Automatic document feeder

This feature is all about having the ability to produce bulk amounts of documents automatically. Depending on the model, you can drop as many as 40 or more sheets and have them copied or scanned in one go.

In this error of constant threats to data safety, protecting your business confidential information should be your number one priority. You can do this by employing hard drive destruction and paper shredding services.

Hard drives are highly targeted by thieves, who hope to gain access to your sensitive data including personal information belonging to clients and employees, or corporate records. If this information is compromised, your business might not be able to redeem itself from the negative publicity, data breach notification costs, and resulting litigation.

Is it Enough to Simply Format the Hard Drive?

Simply formatting/degaussing hard drives, as well as other magnetic media will not be enough to protect your business. While most companies practice this method before disposing of their electronic media, the method is not secure since it is susceptible to human/software error. Just like deleted records of online activity and e-mail messages, information will remain on the drive even when a digital file gets deleted from a computer. Anyone with basic computer knowledge can easily recover deleted data. Information left on the hard drive could be disastrous for your company. Remember, the small piece of information may be your customer’s social security number or an important password.

For absolute certainty, make sure you use proper document destruction methods and equipment, that will ensure that the drives are bar code scanned, crushed to render them unusable, then put in a securely locked canister until they are shredded. Learn more information at the Shred-it website.

Should You Outsource your Hard Drive Destruction and Paper Shredding Services?

The answer is that you can do what suits your business needs. While some companies think that investing in destruction equipment is worthwhile, there are others who just cannot afford to buy this equipment and have relatively few items to destroy. Such businesses may opt to outsource their destruction services. The advantage that comes with outsourcing is that your scrap gets mixed with that of others, and this makes it harder for your data to be retrieved.

Outsourcing can be safe and affordable if done properly, but you will need to do your homework well. Use your due diligence to evaluate the service provider as well as its security protocols before hiring him/her.


Even though banks and hospitals are the ones that are subject to higher levels of confidentiality, every business has proprietary information and employee records that need to be kept confidential. Document destruction will help you comply with the Data Protection Law, by preventing the information on your hard disks from getting into the wrong hands that might use it to commit crime and identity theft. Protect your business, suppliers, staff, and clients by having all your unwanted hard drives securely wiped or shredded by approved methods and equipment.

Field service management software allows you to complete every important business task. From finance to human resources, control every department using this fast, efficient method. Some software programs that may or may not benefit the specific needs of your company. Start by reviewing the common features that appear in management software tools.

Employee Monitoring

Managing workers is one of the most important uses of management software. Start with a dispatching module to assign different assignments to workers based on their availability and skill level. This tool allows you to see which ones are reliable and which are not. Track the consistency of the times when they started and completed their assignments.

Use field service scheduling to manage the days, hours, absences, overtime and days off for every service technician. Use this software to keep reports on your best and worst employees.

When you manage work hours and salaries, you also need to manage the payrolls. In a complete management system, calculate the exact amounts that you owe workers on a weekly or biweekly basis.

Repairs and Maintenance

Every company has equipment and facilities that need proper maintenance. Keep track of monthly and annual maintenance tasks to maintain the quality of your inventory, warehouse, plumbing, etc. Preventative maintenance is the ideal solution to making expensive repairs.


Stocking the shelves is not the only task of inventory managers. They must count and recount every item that goes in and out of the building. They no longer use papers to write down serial numbers by hand. Using software, they organize product types, brands, quantities and numbers on the computer.


Integrate an accounting tool to handle all of the invoices, payrolls and financial calculations. Make invoices within minutes, and receive payments through credit cards and bank accounts. Over long periods of time, monitor the company’s total expenditures and savings amounts.

Sales and Analytical Data

If you create invoices, have the option to create analytical reports. Collect data on the company’s sales commissions and profits in one database. You should regularly make progress reports on the low or high performance levels of your company.

Miners need dispatching tools to send their workers out on important projects. Maids need time sheets to track the hours of new hires. In all industries, there is the collective need to control employees and business data using software. The tool that you need to get the work done is found in field service management software. Learn more information and find additional resources at the Miracle Service website.

Over ten years ago, a dedicated team of IT people managed to take Pizza Pizza’s ordering system and distribute it so that home-based workers anywhere in Canada could be the energy that backed the engine running the inbound call centres engine for that firm.

They created jobs for people in all regions. They also helped enhance Canadian business peoples’ awareness of how call centres can be used to help drive customer service for their business. Their implementation was primarily an ordering system that acted was similar to an answering service with specific actions tied to it.

Here are some innovations happening today in call centres in Canada:

Integration with multiple media types:

When you talk about phone calls as being just one way that inbound call centres are able to serve customers, what you normally mean is that many firms have switched over and now include online chat as a interactive service handled by call centres.

For some Canadian companies, email support is also integrated because it can be queued and answered by a dedicated team. To top things off for the modern firm, putting website trouble ticket types of services online and then having your customer service team monitor the transaction queue is one way that you can put quite a few different communication areas with customers into a system that optimizes their experience.

Empathy is back:

It used to be the case that companies would bend over backwards to accommodate reasonable customers. Then along came a trend that helped shave costs by empowering customer service agents to cut off service to customers that were not being unruly. For some people, that turned out to be a pretty good reason to quietly stop using a company. So a more recent trend that allows agents working for inbound call centres to show empathy towards customers when prudent is very much been helped out by Canadian business participation. You can find more information at Extend Communications and learn from their online resources.

Multitasking with the same agents

Asking people to do too many things at once can be a distraction and a negative driver in the workplace. Cross training them so that they can learn to answer calls and contact clients that have somehow fallen out of the queue when they originally called in with a sales question- or they were somewhere in an online shopping cart and got knocked out is a pretty good way of helping your firm maximize its customer service potential.

Customer service in Canada continues to lead North America by example. Those firms that spend the time to get the technology partners and staffing right can expect to see gains in reputation and/or the marketplace.